Terms of Service

Please read these Terms of Service carefully before using our website, mobile platform, or any services offered by Pizza Luce. By accessing or using our services, you agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), governing your access to and use of the website located at pizzaluce-delivery.rest (the "Site"), as well as any related services, applications, content, features, and functionality made available by Pizza Luce (collectively, the "Services").

By visiting the Site, creating an account, placing an order, or otherwise interacting with any part of our Services, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age, or you are accessing the Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms;
• You have the legal capacity and authority to enter into this Agreement;
• Your use of the Services is in compliance with all applicable federal, state, and local laws and regulations of the United States.

If you are accessing or using the Services on behalf of a business entity, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms, and in that case, "you" or "your" shall refer to both you individually and that entity.

We reserve the right to update, modify, or replace these Terms at any time. Your continued use of the Services following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

2. Description of Services

Pizza Luce is a food service company operating in the United States. We provide customers with access to an online food ordering and delivery platform through our website at pizzaluce-delivery.rest. Our Services include, but are not limited to:

• Online Food Ordering: Customers may browse our menu, select food and beverage items, and place orders for delivery or pickup through our website.
• Food Delivery Services: We facilitate the delivery of food orders to addresses within our designated service areas. Delivery availability is subject to geographic limitations, operational hours, and other conditions.
• Pickup Services: Customers may place orders online and collect them in person at our physical locations during operating hours.
• Account Management: Users may create personal accounts to manage orders, track delivery status, save preferences, and review order history.
• Promotional Offers: From time to time, we may offer discounts, coupons, loyalty programs, and special promotions exclusively through our platform.
• Customer Support: We provide customer assistance via email at [email protected] and through other designated channels.

We reserve the right to modify, suspend, or discontinue any portion of our Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of Services.

Menu items, pricing, availability, and hours of operation are subject to change without prior notice. Pizza Luce does not guarantee that any particular item will be available at any given time. We reserve the right to refuse service to anyone for any lawful reason.

3. User Accounts and Registration

To access certain features of our Services, you may be required to register for an account. When creating an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate, current, and complete;
• Maintain the confidentiality of your account credentials, including your username and password;
• Accept responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at our sole discretion if we determine that you have violated these Terms, provided false information, or engaged in conduct harmful to other users, third parties, or our business interests.

You may not create multiple accounts for abusive or fraudulent purposes. Pizza Luce shall not be liable for any loss or damage arising from your failure to safeguard your account credentials.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable laws, regulations, and these Terms. You are solely responsible for your conduct while using the Services.

4.1 General User Obligations

You agree to:

• Provide truthful and accurate information when placing orders, creating accounts, or contacting our support team;
• Pay for all orders placed through our platform in full and on time;
• Comply with all applicable federal, state, and local laws and regulations;
• Use the Services only for personal, non-commercial purposes unless expressly authorized by Pizza Luce in writing.

4.2 Prohibited Activities

You agree that you will not, under any circumstances:

• Use the Services for any unlawful, fraudulent, or malicious purpose;
• Attempt to gain unauthorized access to our systems, servers, databases, or networks;
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein;
• Transmit any viruses, malware, worms, Trojan horses, or any other harmful or destructive software or code;
• Scrape, crawl, or otherwise harvest data from the Site without our express written consent;
• Use automated tools, bots, or scripts to interact with the Site in a manner that places an undue burden on our infrastructure;
• Post, upload, or transmit any content that is defamatory, obscene, abusive, threatening, harassing, or otherwise objectionable;
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity;
• Engage in any activity that violates the privacy or intellectual property rights of Pizza Luce or any third party;
• Use the Services to send unsolicited commercial communications (spam);
• Manipulate or attempt to manipulate pricing, promotions, or coupon systems fraudulently;
• Engage in chargebacks or payment reversals without legitimate grounds;
• Resell or commercially exploit the Services without express written authorization from Pizza Luce.

Violation of any of the prohibited activities listed above may result in immediate termination of your account and access to the Services, and may expose you to civil or criminal liability under applicable United States law.

5. Intellectual Property Rights

All content, materials, and information available on or through our Services, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, and the overall design and layout of the Site (collectively, "Content"), are the exclusive property of Pizza Luce or its licensors and are protected by applicable United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and other applicable statutes and treaties.

The "Pizza Luce" name, logo, and all related marks, trade names, and service names are trademarks or registered trademarks of Pizza Luce. You are expressly prohibited from using any of these marks without our prior written permission.

5.1 Limited License

Subject to your compliance with these Terms, Pizza Luce grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services solely for your personal, non-commercial use. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify or create derivative works based on the Content;
• Use the Content for any commercial purpose or for any public display;
• Remove or alter any proprietary notices or labels on the Content.

5.2 User-Submitted Content

If you submit any content to us, including reviews, comments, feedback, or suggestions ("User Content"), you grant Pizza Luce a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in connection with our Services. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights or applicable law.

6. Payment Terms

Certain Services, including food orders placed through our platform, require payment. By placing an order, you agree to the following payment terms:

6.1 Pricing

All prices displayed on our Site are in United States Dollars (USD) and are subject to applicable sales taxes, delivery fees, and service charges. Prices are subject to change without prior notice. The price you are charged will be the price displayed at the time your order is confirmed.

6.2 Payment Methods

We accept various forms of payment, including major credit cards, debit cards, and other payment methods as indicated on our Site at the time of checkout. By submitting payment information, you authorize Pizza Luce and its payment processors to charge the designated payment method for the total amount of your order, including applicable taxes and fees.

6.3 Order Confirmation

An order confirmation sent to your email address does not constitute our acceptance of your order. We reserve the right to cancel or refuse any order for any reason, including but not limited to product unavailability, errors in pricing, or suspected fraudulent activity. If your order is cancelled, you will receive a full refund via the original payment method.

6.4 Refund and Cancellation Policy

Once an order has been confirmed and is being prepared, cancellations may not be possible. Refunds or replacements may be issued at our sole discretion in cases of incorrect, missing, or unsatisfactory orders. All refund requests must be submitted to [email protected] within 24 hours of order receipt. We reserve the right to deny refund requests that do not meet our eligibility criteria.

6.5 Delivery Fees and Tips

Delivery fees, if applicable, will be displayed at checkout prior to order confirmation. Gratuities for delivery personnel are optional but appreciated. We are not responsible for the distribution of tips to third-party delivery providers.

7. Disclaimers and "As-Is" Basis

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. PIZZA LUCE EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICES;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR LEGALITY OF FOOD PRODUCTS BEYOND WHAT IS REQUIRED BY APPLICABLE FEDERAL AND STATE FOOD SAFETY REGULATIONS.

We do not warrant that any defects or errors in the Services will be corrected or that the results obtained from use of the Services will meet your expectations. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full.

All food products are prepared in kitchens that may handle common allergens, including but not limited to nuts, dairy, gluten, eggs, soy, and shellfish. While we take reasonable precautions, we cannot guarantee that any item is completely free from allergens. Customers with severe food allergies are strongly encouraged to contact us directly before placing an order.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, INCLUDING THE FEDERAL TRADE COMMISSION ACT AND OTHER APPLICABLE CONSUMER PROTECTION STATUTES, PIZZA LUCE AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, AND LICENSORS SHALL NOT BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE THE SERVICES;
• DAMAGES ARISING FROM ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR PERSONAL INFORMATION;
• DAMAGES ARISING FROM ERRORS, INTERRUPTIONS, VIRUSES, OR OTHER HARMFUL ELEMENTS IN THE SERVICES;
• DAMAGES ARISING FROM THIRD-PARTY ACTIONS OR CONTENT.

IN NO EVENT SHALL THE TOTAL AGGREGATE LIABILITY OF PIZZA LUCE TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT PAID BY YOU TO PIZZA LUCE IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Pizza Luce and you. Some states do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you in their entirety.

9. Indemnification

You agree to defend, indemnify, and hold harmless Pizza Luce and its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, contractors, licensors, service providers, subcontractors, suppliers, and successors (collectively, "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Services;
• Your violation of any applicable federal, state, or local law or regulation;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or contractual rights;
• Any User Content submitted by you;
• Any fraudulent, deceptive, or illegal conduct by you;
• Any dispute between you and a third party arising from your use of the Services.

Pizza Luce reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to cooperate with Pizza Luce in asserting any available defenses.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the applicable laws of the state in which Pizza Luce is incorporated or principally operates, without regard to any conflict of law provisions.

You agree that any legal action or proceeding arising out of or relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States. You irrevocably consent to the personal jurisdiction of such courts and waive any objection to the laying of venue in such courts.

For customers located in California, your use of the Services may be subject to the California Consumer Privacy Act (CCPA/CPRA) and other applicable California state laws. Nothing in these Terms is intended to limit any rights you may have under applicable state consumer protection statutes that cannot be waived by agreement.

These Terms shall also be subject to applicable federal consumer protection laws enforced by the Federal Trade Commission (FTC), including the FTC Act (15 U.S.C. § 41 et seq.), to the extent applicable to our Services.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to first contact Pizza Luce informally and attempt to resolve the dispute. Please send a written description of your dispute to [email protected] or to our mailing address. We will attempt to resolve your concern within thirty (30) days of receipt of your written notice.

11.2 Binding Arbitration

If a dispute cannot be resolved informally within thirty (30) days, you and Pizza Luce agree to resolve any and all claims, disputes, or controversies arising out of or relating to these Terms or the Services exclusively through final and binding arbitration, rather than in court, except as provided in Section 11.4 below.

The arbitration shall be conducted by a recognized arbitration organization, such as the American Arbitration Association (AAA) or JAMS, in accordance with its then-current rules and procedures for consumer disputes. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both you and Pizza Luce agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidentiality obligations. Nothing in this section shall limit either party's right to seek such relief.

12. Term and Termination

These Terms shall remain in full force and effect for as long as you access or use our Services. You may terminate your use of the Services at any time by discontinuing use of the Site and, if applicable, deleting your account.

Pizza Luce reserves the right, in its sole discretion, to terminate or suspend your access to all or any part of the Services at any time, with or without notice, and without liability to you, for any reason, including but not limited to:

• Violation of these Terms;
• Conduct that we believe is harmful to other users, third parties, or our business interests;
• Suspected fraudulent, abusive, or illegal activity;
• At the request of law enforcement or other government authorities;
• Discontinuation or substantial modification of the Services.

Upon termination, your right to use the Services will immediately cease. Provisions of these Terms that by their nature should survive termination — including but not limited to intellectual property rights, disclaimers, limitation of liability, indemnification, dispute resolution, and governing law — shall survive any termination of this Agreement.

13. Changes to These Terms

Pizza Luce reserves the right to update, amend, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will notify you by:

• Updating the "Last Updated" date at the top of this page;
• Posting a notice on the Site;
• Sending an email notification to the address associated with your account (if applicable).

Your continued access to or use of the Services after the revised Terms have been posted constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must immediately discontinue use of the Services and, if applicable, delete your account.

We encourage you to review these Terms periodically to ensure you are aware of any changes. The most current version of the Terms will always be available at pizzaluce-delivery.rest.

14. Third-Party Links and Services

Our Site may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. We provide these links for convenience only and do not endorse the content, products, services, or privacy practices of any third-party websites. You acknowledge and agree that Pizza Luce is not responsible or liable for any content, advertising, products, or other materials on or available from any third-party website.

We strongly encourage you to read the terms of service and privacy policies of any third-party sites you visit. Your interactions with such third-party sites are governed solely by their respective terms and policies.

15. Privacy

Your privacy is important to us. Our collection, use, and disclosure of personal information in connection with the Services are governed by our Privacy Policy, which is incorporated into these Terms by reference and is available on our website at pizzaluce-delivery.rest.

By using our Services, you consent to the collection and use of your personal information as described in our Privacy Policy. If you are a California resident, your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) are described in our Privacy Policy.

16. Accessibility

Pizza Luce is committed to ensuring that our digital Services are accessible to users with disabilities in accordance with applicable federal accessibility standards, including the Americans with Disabilities Act (ADA). If you experience any accessibility barriers while using our Site, please contact us at [email protected] so that we may assist you and work to address the issue.

17. Force Majeure

Pizza Luce shall not be liable for any failure or delay in the performance of its obligations under these Terms arising from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, governmental actions or regulations, labor disputes, power outages, internet service disruptions, cyberattacks, fire, flood, civil unrest, or other extraordinary circumstances. In such events, our obligations will be suspended for the duration of the force majeure event, and we will make reasonable efforts to resume normal operations as soon as practicable.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, or if such modification is not possible, such provision shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect.

The parties agree that a court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Terms shall remain valid and enforceable to the greatest extent permitted by law.

19. Waiver

No failure or delay by Pizza Luce in exercising any right, power, or remedy under these Terms shall operate as a waiver of that right, power, or remedy. No waiver by Pizza Luce of any breach or default of these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other terms of these Terms. A waiver of any provision of these Terms shall only be effective if given in writing and signed by a duly authorized representative of Pizza Luce.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by Pizza Luce on the Site, constitute the entire agreement between you and Pizza Luce with respect to your use of the Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, whether written or oral, with respect to the Services.

These Terms may not be amended or modified by you except in a writing signed by an authorized representative of Pizza Luce. Any purported amendment not complying with the foregoing shall be null and void.

21. Electronic Communications

By using our Services, you consent to receive electronic communications from Pizza Luce, including emails, text messages, push notifications, and other digital communications. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. If you wish to opt out of marketing communications, you may do so by following the unsubscribe instructions included in such communications or by contacting us directly.

22. Contact Information

If you have any questions, concerns, or inquiries regarding these Terms of Service, your rights, or any aspect of our Services, please do not hesitate to contact us using the information below:

We strive to respond to all inquiries within two (2) to five (5) business days. For urgent matters related to food safety or order issues, please contact us immediately via email, and we will prioritize your request.